Cancellation Policy

  • If you cancel your reservation prior to 48 hours before the trip we will refund 50% of the total cost.
    • Refunds will be made in the same form of payment used for your original reservation.
    • Due to bank processing times, please allow up to 30 days for your refund to be received in your account.
  • If you cancel your reservation less than 48 hours the trip, there will be no refund.  You will be charged the full amount of your original reservation.
  • In the event of reservation abandonment (no show), there will be no refund.  You will be charged the full amount of your original reservation.
  • Whatever the natural reason or phenomenon that puts the safety and life of the participants in risk, EL TRIP DE JENNY can cancel the activity up to one day in advance.   In that case, EL TRIP DE JENNY will inform you via email and there will be a refund of the total cost.
    • Refunds will be made in the same form of payment used for your original reservation.
    • Due to bank processing times, please allow up to 30 days for your refund to be received in your account.

Payments

  • EL TRIP DE JENNY accepts cash, Visa and MasterCard.
  • Full payment is due at the time of reservation.  
  • When paying by Visa or Mastercard, it may take a couple days for the charge to appear on your account.
  • Your reservation will be automatically canceled if your credit card is not approved.

Reservations

  • Reservations should be done at least within 48 hours before your trip departure date.
  • Please review and verify your reservation invoice thoroughly and contact EL TRIP DE JENNY immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later.  
  • El Trip de Jenny cannot accept responsibility if we are not notified of inaccuracies within three (3) days of sending out the invoice.  In the case of billing errors, El Trip de Jenny reserves the right to re-invoice you with correct pricing.